1. About these terms
Last Updated: October 2026
These Terms of Service ("Terms") govern your use of aequaandco.com (the "Site") and any purchase you make from us. The Site is operated by Aequa and Company (H.K.) Limited ("Aequa & Co.", "we", "us"), a company incorporated in Hong Kong.
Business address: Flat 610, 6/F, Block A, Focal Industrial Centre, 21 Man Lok Street, Hung Hom, Kowloon, Hong Kong Email: info@aequaandco.com
By using the Site or placing an order, you agree to these Terms and to our Privacy Notice, Shipping Policy and Returns and Exchanges Policy, which form part of these Terms. If you don't agree, please don't use the Site.
2. Changes, eligibility and accounts
2.1 Changes to these Terms. We may update these Terms from time to time. The "Last updated" date shows when they last changed. Changes don't apply to orders placed before the change.
2.2 Eligibility. You must be at least 18, or the age of majority where you live, to create an account or place an order.
2.3 Your account. Please give accurate information and keep it up to date. You're responsible for keeping your password secure and for activity on your account. Tell us promptly at info@aequaandco.com if you think someone else has accessed it.
2.4 Suspension. We may suspend or close an account that breaches these Terms, is used fraudulently, or impersonates another person. If we close your account, you can email us to request a copy of your order history and personal data, subject to our Privacy Notice.
3. Products, pricing and orders
3.1 Product information. We describe each piece's metal, finish, plating or stone, weight and dimensions as accurately as we can. Colors can look different depending on your screen, and handmade pieces may vary slightly from the photos. If we find an error in a description or price, we'll correct it and tell you before we ship any affected order.
3.2 Materials. Each product page lists the exact materials and approximate stone weights for that piece. We use the terms below as defined in the US Federal Trade Commission's Jewelry Guides.
Metals and finishes:
|
Material |
What it means |
|
Solid 925 sterling silver |
92.5% pure silver alloy throughout. Tarnishes naturally over time |
|
Solid 14K gold (white, yellow, rose) |
58.3% pure gold alloy throughout |
|
Solid 18K gold (white, yellow, rose) |
75% pure gold alloy throughout |
|
18K gold vermeil (yellow, rose) |
A 3-micron layer of 18K gold over 925 sterling silver. Wears with use |
|
Platinum 950 |
95% pure platinum alloy throughout |
|
Stainless steel |
Stainless steel |
|
Black rhodium |
A dark rhodium plating over silver, gold or steel. Wears with use |
|
Black enamel |
Coloured enamel inlay on silver |
Gemstones and pearls:
|
Stone |
What it means |
|
White diamond |
Natural diamond |
|
Black diamond |
Natural black diamond |
|
Purple diamond |
Natural purple diamond, on platinum versions |
|
Amethyst |
Including our proprietary elongated Aequa cut |
|
London blue topaz |
Deep blue topaz |
|
Moldavite |
Natural green glass formed by a meteorite impact |
|
Peridot |
Green gemstone |
|
Garnet |
Deep red gemstone |
|
Tsavorite |
Green garnet |
|
Black spinel |
Black gemstone |
|
Black onyx |
Polished and matte finishes |
|
Malachite |
Banded green stone |
|
Lapis lazuli |
Deep blue stone |
|
Meteorite |
Meteorite beads |
|
Compressed turquoise |
Turquoise particles compressed and bonded into beads |
|
Freshwater pearls |
Round, potato and baroque shapes |
|
Black freshwater pearls |
Freshwater pearls dyed black |
|
Tahitian pearl |
Naturally dark pearl |
|
Mabe pearls |
Domed pearls grown against the inside of the shell |
Natural gemstones may have slight inclusions, and no two are identical.
Vermeil, black rhodium and other surface finishes wear with normal use and are not a defect. See our Product Care page for how to look after each material.
3.3 Prices and currencies. All prices are in US dollars (USD), and you'll be charged in USD wherever you're shopping from. If your card is in another currency, your card issuer sets the exchange rate and any foreign transaction fees.
3.4 Payment. Payments are processed by Shopify Payments and the other methods shown at checkout. We don't see or store your full card number. Payment providers' own terms apply to your payment.
3.5 Order acceptance. Your order is an offer to buy. We accept it when we email you a shipping confirmation. We may decline or cancel an order — for example, if an item is out of stock, was mispriced, or payment fails or appears fraudulent. If we cancel after charging you, we'll refund you in full.
3.6 Limits. We may limit quantities per customer, including to prevent resale.
4. Shipping, duties and taxes
4.1 Where we ship from. Orders ship from our studio in Hong Kong and USA by tracked, insured courier. Delivery times and costs are shown at checkout and in our Shipping Policy.
4.2 Tracking. We'll email you a tracking number when your order ships. A signature may be required for higher-value orders.
4.3 Loss or damage in transit. Delivery is handled by third-party couriers. We're not liable for losses resulting from delivery, including delay, loss, damage or theft in transit; please check progress and raise any delivery issue with the courier using the tracking number we send you. Once your order is delivered, you become its owner and bear all responsibility and risk for it.
4.4 Local rules. You're responsible for making sure the items you order can lawfully be imported where you live.
5. Returns, exchanges and warranty
5.1 Return window. Only purchases made on aequaandco.com are eligible for a refund or exchange. You can request one within 7 days of the delivery date. Items must be unworn, unaltered and free from scratches, blemishes or other marks. Purchases from stockists or partners follow that retailer's policy.
5.2 How to return. Email info@aequaandco.com with your order number before sending anything back. Returns go to our APAC logistics centre in Hong Kong. You're responsible for all shipping fees and charges for returns and exchanges, and any taxes and duties remain payable by you. Please use a tracked, insured service; we can't accept responsibility for returns lost in transit.
5.3 Inspection and refunds. We inspect every returned item, and Aequa & Co. makes the final decision on whether a refund or exchange is issued. Approved refunds go to the original payment method within 14 business days of refund confirmation. Original shipping charges are not refunded.
5.4 Exchanges. If you exchange for a lower-priced item, we don't refund the difference or issue store credit, so we recommend exchanging for an item of equal or higher value. If the new item costs more, you pay the difference.
5.5 Bespoke and custom pieces. Bespoke and custom pieces are not eligible for refund or exchange.
5.6 Faulty, damaged or incorrect items. If your item arrives faulty, damaged or isn't what you ordered, email info@aequaandco.com with photos and/or videos immediately, and in any case within 3 days of the delivery date. We'll review your claim and confirm next steps.
5.7 Your legal rights. These policies are in addition to any rights you have under the consumer laws of where you live.
6. Email and SMS messages
6.1 Email. If you sign up, we'll send you emails about new collections, events and offers. Every marketing email has an unsubscribe link. We'll still send transactional emails such as order and shipping confirmations.
6.2 SMS program. The Aequa & Co. text program (the "SMS Program") sends recurring automated marketing texts — for example new releases, private events, offers and cart reminders — and, if you choose, order and shipping updates, to the mobile number you provide.
6.3 Consent. By opting in, you agree to receive these texts from Aequa & Co. at that number, including texts sent with automated technology. Consent is not a condition of any purchase. You confirm you are the subscriber or authorised user of the number.
6.4 Frequency and cost. Message frequency varies. Message and data rates may apply. We don't charge for the SMS Program.
6.5 How to opt out. Reply STOP to any text from us, or text STOP to +18664073722. We designate replying with STOP as the way to opt out of texts. Reply HELP to any text from us, or text HELP to +18664073722. You'll receive one confirmation text and no further marketing texts. Opting out of marketing texts also stops order-update texts unless you tell us otherwise.
6.6 Help. Reply HELP or email info@aequaandco.com.
6.7 Number changes. If you change or cancel your mobile number, please opt out or tell us first so we don't text the new holder of that number.
6.8 Carriers. Mobile carriers are not liable for delayed or undelivered messages.
6.9 Privacy. How we handle your phone number and messaging data is described in our Privacy Notice. We don't sell or share mobile opt-in data or consent with third parties for their marketing.
7. Content, reviews and acceptable use
7.1 Our intellectual property. The Aequa & Co. name and logo, our designs, photography, text and site design belong to us or our licensors. You may view and share pages for personal, non-commercial use. You may not copy, reproduce or sell our designs or content without our written permission.
7.2 Reviews and content you share. If you post a review, photo or comment on the Site or tag us on social media, you confirm it's your own honest experience and you own it. You give us a non-exclusive, royalty-free, worldwide licence to display it on our Site and channels, credited to you. We'll ask before using your content in paid advertising. We don't edit reviews to change their meaning or suppress negative ones, and we disclose when a reviewer received a free product or incentive.
7.3 Acceptable use. Don't use the Site to: break any law; place fraudulent orders; buy for unauthorised resale; scrape or harvest data with automated tools; interfere with the Site's security; or post content that is unlawful, misleading or infringes others' rights.
7.4 Third-party links. The Site may link to other sites, such as social media or payment providers. We don't control them and aren't responsible for their content or practices.
8. Liability, law and disputes
8.1 Site provided as is. We work to keep the Site accurate and available, but we can't guarantee it will be error-free or uninterrupted.
8.2 Limitation of liability. To the extent the law allows, we're not liable for indirect or consequential losses, and our total liability for any order is limited to the amount you paid for it. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or any liability that can't be limited by law, including your statutory consumer rights.
8.3 Indemnity. If you breach these Terms or misuse the Site and that causes a third-party claim against us, you agree to cover our reasonable losses and costs from that claim.
8.4 Governing law. These Terms are governed by the laws of the Hong Kong SAR, and the Hong Kong courts have non-exclusive jurisdiction. If you're a consumer, you also keep the protection of the mandatory laws of the country or state where you live, and may bring claims in your local courts where the law allows.
8.5 Resolving issues. If something goes wrong, please email info@aequaandco.com first. We aim to reply within 2 business days and resolve most issues within 14 days.
8.6 Other terms. If any part of these Terms is unenforceable, the rest still applies. We may transfer our rights and obligations under these Terms to a successor business, provided your rights aren't reduced. Our not enforcing a term isn't a waiver of it.
8.7 Contact. Aequa and Company (H.K.) Limited · Flat 610, 6/F, Block A, Focal Industrial Centre, 21 Man Lok Street, Hung Hom, Kowloon, Hong Kong · info@aequaandco.com
